Last updated 14 April 2026. These terms apply to live cohorts, downloads, and inquiry forms operated by Urbadan at the Balestier studio address published in the site header.
“Urbadan”, “we”, or “us” refers to the training desk operating urbadan.digital. The data controller for personal data collected through this marketing site and registration flows is Urbadan’s Singapore studio at 424 Balestier Road #02-02 Giffard Mansion, Singapore 329810. Programme questions: [email protected]. Legal correspondence: [email protected].
“Cohort” means a scheduled instructor-led programme. “Artifacts” means templates, runbooks, rubrics, or recordings supplied during or after a cohort. “Learner” means an individual formally enrolled after signing an order form or paying an invoice.
We collect identity and contact data (name, email, phone), professional data (employer, role), billing identifiers, technical data (IP address, device type, basic cookie signals), and learning interaction data (assignment uploads, chat transcripts where used).
We process data to perform contracts (cohort delivery, invoicing), pursue legitimate interests (improving facilitation quality, securing sandboxes), comply with law (tax, accounting), and—where required—obtain consent for non-essential cookies or marketing sends you can refuse without losing core access to programme information.
Inquiry records are kept for twenty-four months unless a longer period is needed to resolve disputes. Invoices and tax records follow statutory retention (typically seven years). Learning artifacts containing personal snippets (e.g., pasted SQL with comments) are scrubbed or returned within ninety days of cohort completion unless a learner requests an earlier deletion that does not conflict with fraud monitoring.
We rely on vetted processors for email delivery, video conferencing, document storage, and payment capture. Subprocessors are bound by written terms requiring confidentiality, security measures, and deletion on exit. A current list is available on request to enrolled enterprise sponsors.
Where data leaves Singapore, we rely on appropriate safeguards such as standard contractual clauses or vendor certifications, documented in our vendor register. Learners may request a summary of transfers relevant to their cohort tooling.
We enforce role-based access to cohort rooms, MFA for facilitators, encrypted transport for all hosted forms, and segregated sandboxes for exercises involving synthetic data. No absolute security guarantee exists; we commit to prompt incident notification when legally required.
Urbadan programmes target working professionals. We do not knowingly enroll children under sixteen. If you believe a minor submitted data, contact us to delete it unless retention is legally compelled.
Subject to Singapore law, you may request access, correction, portability (where feasible), or deletion of personal data we control. Some requests may be limited where they impair others’ rights or our legal obligations. We may update these terms to reflect regulatory or product changes; material updates will be posted here with a revised “last updated” date and, where appropriate, emailed to active learners.